6 Cara Mengatasi Unknown USB device (Device descriptor request failed) Windows 10

When you connect a USB device to a computer, the USB device descriptor helps you identify the connected device by determining which device driver to load.

If the USB device description does not work, the computer will not recognize the connected USB device. You will receive an error message saying “Unknown USB device (Device descriptor request failed)”.

If you encounter this error, please read on to find out how to fix the unknown USB device (device descriptor request failed) Windows 10.

Read also: 15 Cara Mengatasi USB Device Unrecognized Error

What causes unknown USB device error?

The “Device Descriptor Request Failed” error may occur due to specific hardware or system issues. Here are the different causes of this error:

  • The latest software update encountered problems and ended up corrupting the USB driver.
  • There is an error replacing some parts of your computer.
  • You made a mistake while configuring the settings for your computer’s USB driver.
  • The USB port is broken.
  • The USB device is corrupt, corrupted, or infected with malware.
  • The USB driver is corrupt or outdated.
  • The system BIOS needs to be updated.

Cara Mengatasi Unknown USB device (Device descriptor request failed)

Now that you know what causes this error, here are six ways to fix the unknown USB device (device descriptor request failed) in Windows 10.

1. Quick fix

Before you apply some of the more detailed methods to fix the error, here are some quick tricks you can try:

  1. Try restarting your computer and see if that solves the problem.
  2. Try connecting your USB device to another USB port. If this solves the problem, then the original USB port you are using is most likely damaged.
  3. Connect your USB device to another computer. This will help you determine if your USB device is faulty or if your system drivers are having problems.
  4. Disable the Windows Quick Start setting. This setting starts the computer quickly and may cause some problems with your computer’s performance. Turning it off and restarting your computer can help.

If this hotfix doesn’t resolve your issue, go to the next method.

2. Scan your PC for hardware changes

The next method you can try is to scan your computer for any hardware changes. When the scan is complete, the computer can recognize the connected USB device.

Scan your computer for hardware changes
  1. Connect your USB device to your computer.
  2. Open Device Manager by pressing Windows + X key and select Device manager.
  3. From the Device Manager menu header, click the tab Action and select Scan for hardware changes from the list.

Wait for the system to recognize any hardware changes and see if that solves your problem.

3. Install Ulang USB Driver

A faulty USB driver can cause this error. To resolve this issue, you must delete Unknown USB device (Device descriptor failure) drivers and reinstall them.

Install the Ulang USB driver
  1. Open Device Manager by pressing Windows + X key and select Device manager .
  2. Expand the section Universal Serial Bus Controller.
  3. Right-click the driver Unknown USB device (Device descriptor request failed) and select Uninstall the device.

After you have finished uninstalling the drivers, restart your system. This will automatically reinstall the USB drivers and help you get rid of the error.

4. Update the generic USB hub driver

If the previous method didn’t work, you can try updating the driver Generic USB hub. This USB driver may be out of date and may be the reason why you are experiencing this issue. Here’s how to update your Generic USB Hub driver.

Update the generic USB hub driver
  1. Open Device Manager by pressing Windows + X key and select Device manager.
  2. Expand the section Universal Serial Bus Controller.
  3. Right click option Generic USB hub and click on options Update the driver.

In the new window, select Automatically search for drivers.

Your PC will search for compatible drivers online. When the update is complete, connect your USB device and see if this solves the problem.

5. Gunakan Windows Troubleshooting Tool

You can also resolve the unknown USB device error using the Windows troubleshooting tool. This is a built-in Windows 10 tool that helps you find and fix various system issues.

Gunakan Windows debugging tool
  1. press the button Win + R to open the scroll box, then type cmd and press enter.
  2. When the next command in cmd msdt.exe -id DeviceDiagnostics then press enter to run it.
  3. Follow the instructions given.

When the process is complete, close the troubleshooter and restart your computer to apply the fix.

6. Disable the USB selective suspend setting

Another way to resolve this issue is to turn off the USB Selective Suspend setting.

Disable the USB selective suspend setting
  1. Open the Control Panel by typing Control panel in the Windows search bar and select Best match.
  2. Navigate to System and security> Power options> Change plan settings.
  3. In the window that appears, select an option Change advanced power settings.
  4. On display Power options find and expand USB settings.
  5. Expand USB selective suspend setting and turn off the option On the battery and Connected to if you’re using a laptop, if you’re using a computer, turn off the option Set.
  6. Click apply and then click Good.

Restart your computer to apply these changes. Plug in your USB device and see if this solves the problem.

Conclusion

So here are some ways to fix the unknown USB device (requesting the failed device descriptor) Windows 10. Now the “Unknown USB device (Requesting the failed device descriptor)” error should be resolved. This is a frustrating error, but most USB issues can be resolved after reinstalling the USB drivers.


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